Very polite staff and a brillaint service. Thanks for helping me out yesteday.
Sara is the nicest, most gentle dentist I have ever had the pleasure to go to. She is a very special lady and the staff are also lovely and really helpful. I no longer fear the dentist because Sara is so skilled that I never feel hardly any pain when going through tooth extractions and a route canal. Well done Sara and the team for providing a service that you do not find easily anymore in this day and age. Highly recommended.
Not impressed. I had booked in for hygienist first followed by Dentist after, already having to wait 2/3 weeks, i phone two days prior to check my Hygienist time and then the dentist time (one after the other). I was made to pay for the Hygienist in advance to ensure i turned up. Guess what, he didn't, no direct refund, has to be requested from head office and the best bit, they didn't even inform me it had be cancelled - so i would have paid, arranged a lift, turned up for nothing. I tried to rebook a day when i could achieve both bookings, no offering before January 17th. Not the receptionists fault but not really interested or in any position to offer any real help, just "i do understand". Honestly - just try somewhere else.
Phoned at 8am for an emergency appointment and was seen at 10am the same day. The young lady on reception was kind and welcoming and the dentist and dental nurse could not have been more professional, efficient and caring. I wish I had taken names so I could thank you all personally. Thank you all for the excellent work you do.
I spent the better part of a Monday morning trying to call this dentist, initially the calls wouldn't dial out, then it said they were closed, then busy, then when I finally managed to get a dial through spent 45 minutes waiting for someone to pick up to no avail, for a dentist RECOMMENDED by 111 as an emergency dentist this is beyond shocking, how hard is it to answer a phone? Absolutely shocking customer service.If post saying you operate from 8am to 8pm make sure someone is bothered to answer the phones!
Bedford House Dental Practice is a UK Dentist based in Bedford, East of England. Bedford House Dental Practice is located at 98 High St, Bedford MK40 1NN, UK.
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